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In the first instance, it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. You can raise your concerns with the Solicitors Regulation Authority:


What to do if we cannot resolve your complaint

The Legal Ombudsman may be able to help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you may take your complaint to the Legal Ombudsman.

The time limits for complaining to the Legal Ombudsman reduced significantly on 1 April 2023. Please see our updated complaints procedure for further details.

If you would like more information about the Legal Ombudsman, please contact them. The Legal Ombudsman’s contact details are as follows:


Telephone: 0300 555 0333 (between 9am and 5pm)

Minicom: 0300 555 1777

E-mail address:

Postal address: Legal Ombudsman

PO Box 6167 Slough SL1 0EH